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Testimonials

Customer Services

"On Monday 28th November I had cause to telephone your company to report a water filter that was replaced last January and had developed a fault. How nice it was in this modern age to talk to somebody when the telephone was answered, which I add, was very prompt. The lady was very efficient and her voice so clear. All three lines were engaged so she offered to ring me back (most unusual) but within seconds a line became clear and I spoke to a gentleman who took my name and address details and informed me that as soon as these were verified a replacement would be sent and should arrive on Wednesday 30th November- that is what I call service! On a previous occasion I required some tubing for the filter that had been moved in the process of fitting a new kitchen. This request was dealt with by the lady answering the telephone and was delivered within two days free of charge. Once again may I congratulate you on the manner in which you treat your customers.

D.W. Harniman. Swaffam Norfolk "

 

Water Softener

"The water softener has brought about dramatic improvements. Most noticeably is that the water is now completely free from any lime scale. any residue left around the washbasin or bath, taps are also cleaner and the water runs freely. We have also noticed that we need less detergent and softener in the washing machine. We are more than satisfied with the results. Anyone living in an area where there is hard water should consider fitting a system 540 . Many thanks.

Y J Earl, Redditch, Worcs"

 

Water Softener to France

" Just to let you know that the softener has arrived safely, and very quickly. thank you for all your help and advice. Is it possible to download a copy of the installation instructions in French for the plumber. I am not sure my French is technical enough to translate accurately! Can we get hold of the salt tablets easily in France? Are they standard or is there a special sort to ask for? Thanks again, and best wishes,

R Harrod"

 

Customer Services

"Many thanks for connector that arrived today. Your response and quick delivery greatly appreciated; a shining example of good service. regards, Malcolm "
 

Customer Service

"Many thanks for your prompt, concise response to my email query. Impressively quick, if I may say so. I work in direct marketing (as a business consultant) across a number of UK sectors and I can safely say yours is the quickest response cycle I've seen in ages. And you can quote me on that! Chris Gregory - North London"
 

Customer Service

""Attn of Adele, Hi, Thank you for sending the section of tube and the reducer, I received them this morning. I have already checked and they fit perfectly. I must thank you for your prompt action and it is a pleasure dealing with someone that cares and does what they say. Top Marks!" Dartford"
 

5 Stage RO System

"Received & fitted 5 Stage Reverse Osmosis water filter system (RO5EW) this morning - no problems encountered with fitting the unit with the exception of your rather confusing fitting instructions. After contacting you by phone I now understand that these instructions are generic & non specific to the actual parts delivered, ie. faucet to sink washers + not 4 colour tubing! Anyway, these confusing issues were easily overcome with the help of a friendly Chris over the phone. I purchased the unit for 1 reason only - to avoid scum forming on tea, wow, it actually works & 100% too!!! I hadn't realised that I'd forgotten what tea should taste like - my first & subsequent cups have tasted like pure nectar (tea actually!)!!! If I'd only known about these devices years ago! If anyone has got as far as considering installing such a device then stop thinking & simply install, promise, you won't regret any of your hard earned cash being handed over on a product that performs as well as all the marketing blurb."
 

Customer Service

""I just wanted to let you know how impressive your sales team are in terms of product knowledge and customer skills. You made it very easy to make the decision to buy from your company. Great job. Thanks a lot, Jayne" Jayne, Berkshire"
 

Amazon Customer Reviews

"Click here to read reviews from customers who purched from our amazon store "
 

Customer service

"I promised you to let you know how we are getting on. I installed the water softener first and after a small, unrelated problem with pressure the system is working perfectly. I then installed the drinking water tap and filter and that is working perfectly too. The performance in both cases exceeds my expectations and we are completely satisfied with our water supply now. Thank you for the part you played and the customer support you gave during installation. Regards, Joe Raine."
 

Customer Service

"Just wanted to write to thank you for dealing with our recent request for a replacement pump so efficiently and speedily; excellent service and prompt delivery. The pump has now been fitted and our water is back on at last! We would certainly recommend your services to anyone else. Regards Kathy L"
 

Limescale Remover - excellent product

"Limescale Removers - System 50 lime scale Eliminator I purchased one of these two years ago for my French house. It took my husband a while to install it but we have had it up and running for 9 months now. We are delighted with it. We live in an area with more than 20% calcium in the water and I had to descale my kettle about every 6 weeks - since fitting I have done it once and at that stage there was only a small amount of scale in the kettle. You can notice the difference when you shower. You can't feel the grittiness in the water any longer. I would really recommend this device. Margaret Jones Bristol "
 

Customer Service

"Just had a very pleasant phone call with your phone operator. He was VERY helpful and efficient, able to get the details of my previous order up quickly and I now know exactly what I need, Great work. Many thanks Steven S PWLLHELI"
 

customer service

"I just wanted to say thank you for your prompt and efficient service, it is very much appreciated. Regards, Tina "
 

customer service

"Thank you for all your help and support. Your Customer Service is Excellent! David "
 

customer service

"Impressive Speed and Impressive Service! Ben S"
 

Customer Support

"Thank you for the helpful advice and support. Tim. "
 

Taps

"I received the 2 taps yesterday and I am very pleased with them. Thank you very much for all your help. Regards Trevor S "
 

Taps

"I received the 2 taps yesterday and I am very pleased with them. Thank you very much for all your help. Regards Trevor S "
 

Customer Services

"Just to let you know that the system that you specified for me has been up and running with really good water quality with no iron being evident for around two months now. I know the system was purchased some time ago but I have been very busy doing other renovation work at the property that had to be completed before winter. I would just like to say thank you for your work in specifying the system and that we are really pleased. Kind Regards Phil "
 

Customer Services

"Just to let you know that the system that you specified for me has been up and running with really good water quality with no iron being evident for around two months now. I know the system was purchased some time ago but I have been very busy doing other renovation work at the property that had to be completed before winter. I would just like to say thank you for your work in specifying the system and that we are really pleased. Kind Regards Phil "
 

Technical Dept

"I am writing to let you know that Josh who works in your technical dept is a credit to your business. His support has been excellent coupled with a strong understanding of your product. Could you pass on our thanks? It is one thing to buy a product but the back up support is what makes a company special. Kind Regards Lance T"
 

Customer Service

"I decided to go for the filter jug and also the 4-pack extra life filter pack, as I did some research and saw that the jug uses an activated carbon filter, which does indeed filter out oestrogens - so I'd recommend putting that on the description as it looks to be a fantastic product. Many thanks for your help and great service - you're an asset to the company :-)"
 

Excellent Customer Service

"KP ★★★★★ May 2016 Excellent customer service and would recommend EMWC products to friends and family. "
 

Excellent Customer Service with a great product

"I am writing to thank your company for the help from Josh in your Technical Service department, for all the help I got from him about the water softener I bought from you (your model AQ8). I am very satisfied about the machine I bought and the working side of it. Josh was brilliant with his help, he deserves more merit for what he does. Thanking everyone involved. Merry Christmas to all Brian H, London"
 

Perfect customer handling

"AG, Corfu Greece Jan 2017 I purchased a Reverse osmosios kit from this company and fitted it my self i could not understand it at first but telephone them i spoke to a gentleman who was the most helpfull in all ways and spent some time putting me on the right track, I have phoned them over the last 4 years to order filters and a lamp i found there way of handling the customer is perfect. I realy dont understand why there are a few negative comments to me simple the best ... "
 

Perfect for me

"RA ***** February 2017 Regularly get my filters from east midlands. They not only call me back after the 6 months period that my filters last but they are able to confirm the order over the phone which is perfect for me. "
 

Consistent Prices

"AT, March 2017 Not had a problem with installation or replacing older filters. Prices have been consistent for me over the last 2 years and they also give me calls every 6 months when my filters need replacing. What more can I ask for? "
 

Five Star Product

"JW ***** April 2017 Recently attended Ideal Home Show, Olympia. Apart from general interests intention was to visit the stands selling Water Softeners, looking for a replacement for existing machine, after spending some time with various company representatives came across EMWco. Was very impressed with the salesman (Kevin) knowledge, pointed us in the right direction as to size required for my home, spent almost an hour deliberating but eventually purchased a 'EMS10 Blue ECO Premier' Delivery was as arranged and fitted following day. The machine has been in operation for a week now and am very pleased with the softness of the water, not using as much washing up liqiud also not getting any sign of scum marks after bathing. Unlike my old machine am not having to top up with salt every week, could get through a 25Kg bag between 4 & 6 weeks. a great improvement so far. I have no qualms about rating this company and its product a five star , pity I didn't know about them before. Thank You JW "
 

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